Samsung’s Trialling Its Own Genius Bar So It Can Tell You Your Phone Is Screwed In Person

For some reason Apple's Genius Bar seems to resonate with people. Maybe it's the use of the word 'genius' that makes people feel more at ease, or maybe it's because it's the only place you can get Apple products looked at without voiding your warranty. Whatever the reason, Samsung's decided it wants to do something similar. Presumably so it can tell you it's not responsible for fixing your phone in person. Read More >>

Legendary Apple Engineer Gets Rejected For Genius Bar Job

This weekend’s New York Times op-ed about the ageism people over 50 face in the workplace includes a charming anecdote via JK Scheinberg, the esteemed Apple engineer who got Mac OS running on Intel processors. Read More >>

I Ditched My iPhone and Spent the Summer With Android

For five straight years, I spent an inordinate amount of time staring at the screen of an iPhone. I'm not alone in that, but I am usually quick to buy new models and even quicker to download new operating system updates. Perhaps I'm a little too quick, because earlier this year, my enthusiasm got the best of me. Read More >>

What it’s Like to Attend Apple Genius Finishing School

Apple employees call Cupertino headquarters the "Mothership."

“Android Silver” Scheme May be Google’s Network-Assisted Genius Bar Clone

Online rumours claim Google is planning some sort of premium owner experience for future Android phone buyers, with the Android Silver scheme said to encourage networks to babysit owners of phones, guarantee the latest version of Android and show them how to buy stuff through Google Play. Read More >>

What It’s Like to Work the Apple Store Front Lines on iPhone Day

What, if anything, would you stand in line for all night? Front row tickets to your favourite band? A cameo on your favourite show? A spot for your child in that better school? Read More >>

Chinese Scalpers Created a Black Market for Genius Bar Appointments

The Apple Store is a hectic place in China, so hectic that if you try to go in for a repair without an appointment, you can expect to wait all day. No big deal. This is what the black market for Genius Bar appointments is for. Read More >>

Apple Might Replace Your Broken iPhone 4 with an iPhone 4S

If you bring your broken black iPhone 4 to the Apple Store, you might get a fresh iPhone 4S as your replacement phone. What?! Yep, because of supply constraints, many Apple Stores don't have any black iPhone 4 units (16GB/32GB) in stock so they have been instructed by Apple to give customers an iPhone 4S instead. Read More >>