ISPs
Automatic Phone and Broadband Compensation is Coming in 2019

If you've recently suffered a botched broadband installation or endured a long, internetless wait for line repairs, this won't help much as it doesn't kick in until 2019. But the good news for the sad disconnected people of the near future is that automatic compensation payments for interrupted services or delayed repairs are coming. Read More >>

ISPs
BT and Rival ISPs Plot the UK’s FTTP Future

BT's Openreach division has been running an industry consultation with the UK's other large ISPs and communications providers, with the idea being to find out if there's an appetite for switching the country to an FTTP-only fibre network. And of course there is, but it's going to cost and will require government support. Read More >>

ISPs
BT Chops Line Rental Fees for the Internetless

BT's bizarre old line rental scam is about to get a little bit fairer for some as, under pressure from communications regulator Ofcom, it's agreed to drastically reduce the cost of line rental for a sizeable chunk of its customer base. Read More >>

internet
Ofcom: Internet Speed Adverts Must be Realistic

Ofcom has announced that it's going to be introducing new rules on how internet providers can advertise speeds to their customers. This will also give customers more rights, letting them cancel their service if they're unable to get a guaranteed minimum speed. Read More >>

ISPs
Sky Guarantees Minimum Fibre Speed for New Buyers

Potential new signer-uppers to Sky's Fibre Max superfast broadband product have a nice little carrot dangling in front of them today, as the ISP part of the broadcaster is now guaranteeing a minimum connection speed for joiners. Read More >>

ISPs
Everyone Hates Their Broadband

A survey of angry people by angry people surveyor Which? has found that's it's definitely not just you who's fed up with your broadband, as it found that 59 per cent of us -- that'll be 16 million adult internet users -- have had at least one problem with the internet connection over the last year. Read More >>

ISPs
Forced Openreach Price Cuts Could Mean Cheaper Superfast Connections

Communications enforcer Ofcom is asking BT's Openreach division to cut the wholesale prices it charges competitors for superfast connections, which could, if they decide not to keep the savings for themselves, lead to cheaper superfast connections for those using ISPs that rely on reselling BT's service. Read More >>

ISPs
An Automated Crap ISP Compensation System is on the Drawing Board

Communications regulator Ofcom is looking into the mechanics of an automated refund system that would gives users money back when they suffer crappy service from their ISP, with compensation to be offered when appointments are missed or repairs overshoot deadlines. Read More >>

networks
Internet Filters Probably Don’t Protect the Kids

Relying on the internet filter to nanny your children isn't the best way of protecting them from the worst the internet has to offer, as a group of academics have found there's only a "dubious" benefit to having the technology policing your connections. Read More >>

streaming
Premier League and ISPs Negotiate Live Football Streaming Block

The Premier League and the ISPs aren't exactly at war over the availability of illegal live streams of football, as they've been working together to agree on the wording of a court order that hands the PL the power to block servers responsible for seeding live streams that rebroadcast paywalled matches for free. Read More >>

internet
BT and its Offshoots Top Quarterly Broadband Complaints Chart

The subscribers of BT, Plusnet and EE were the angriest broadband users of the last quarter, as Ofcom data reveals that the three ISPs -- BT and the two also owned by BT -- generated the most complaints. Read More >>

networks
Virgin Media Subscribers Face Christmas Internet Blackouts

Some Virgin Media broadband customers in parts of south west London have been told to expect a particularly flaky service until well into the new year, as a network crunch leading to massively reduced connection speeds won't be resolved until the middle of January. Read More >>

networks
BT Wants at Least £80 a Month for 1Gbps Fibre

BT has stuck some prices out there for its forthcoming 1Gbps FTTP options, and, well, it's quite a lot if you're thinking of just getting it to make yourself marginally better at online games. Read More >>

networks
Ads Watchdog Demands Clearer Broadband Prices from ISPs

The UK's Advertising Standards Authority is taking action on the often shady promises made by internet companies, and will soon require them to clearly state one monthly price that includes everything. So no leaving out the line rental, or trying to make it look like the first two days' introductory price is the actual price you, and your children's children, have to pay for the entire duration of the 7,500 month contract. Oh sorry, didn't you read the small print about it being a 7,500 month contract? Read More >>

wtf
BT Forwarded All of its Users’ Sent Email to One Guy’s Inbox

Oh dear, oh dear. BT this week managed to forward all outgoing emails from its customers’ accounts to one single address, belonging to a Steve Webb. The Register reports that many users noticed yesterday afternoon that their emails were bouncing back, with error messages explaining that they couldn’t be delivered to the email address stevewebb2@btinternet.com. Read More >>