EE Being Investigated by Ofcom for Not Capping 118 Calls for That One Guy Who Still Uses It

BT, who owns EE, could be in for a slap on the wrist from Ofcom after it owned up to not capping the call rate on 118 numbers for EE customers. Read More >>

The UK’s Favourite Broadband Provider Is Plusnet According to Broadband Genie

Roll out the red carpet and get your glad rags on, because it's time to announce the winners from the Broadband Genie Broadband Awards. Plusnet cleaned up after being voted the Best Value Provider, Best Broadband Provider, and winning Best Customer Care – which seems to fly in the face of Ofcom's own 2018/2019 report published last month that saw the provider getting far more complaints per 100,000 customers when compared to BT, TalkTalk, EE, Sky, and Virgin. Read More >>

internet service providers
Ofcom is Making Telecoms Companies Tell You When Your Contract is Up

Ofcom is stepping in to save the forgetful and plain lazy amongst you from being stuck on the same crappy contract you signed up to years ago when you actually gave enough of a shit to research the options available to you and get the best deal. That's 20 million of us, according to BBC News. Read More >>

Automatic Compensation for Rubbish Broadband Kicks in Today

Ofcom's new scheme to automatically compensate customers for broadband or landline problems goes into effect today. Read More >>

O2 Told to Stop Pre-Filtering and Downscaling Video and Images

Mobile provider O2 has been naughty-stepped by communications regulator Ofcom, which found that the network has been routinely downscaling image and video quality before forwarding it on to meet user requests, going against the provisions of the net neutrality concept. Read More >>

Vodafone Is Officially The Worst, Says Ofcom League Table

It's a bad day for Vodafone, which has just topped Ofcom's league table of the most-complained-about providers for both broadband and landlines. Read More >>

Ofcom Wants Your Broadband Provider To Tell You When Your Contract’s Up

We all get far too many notifications these days, but we'd actually be quite pleased to receive the ones Ofcom is planning. They want your internet provider to have to write to you and tell you that your contract's finished, with details of their other offers. Read More >>

118 Rip-Off Merchants Bring Pricing Cap Down on Their Own Heads

Young people like us* have no need for directory enquiry services any more, since we can jack into the nearest available screen and search for anything our minds can desire, then usually have it delivered on a bike within the hour. But older folk, who may not even have a terrible Samsung smartphone from 2011 to call upon for help, still phone the UK's many 118 directory enquiry services when looking for a plumber or a number to contact the satellite dish man; and they've been quietly getting seriously ripped off. Read More >>

EE and Virgin Media Fined Millions For Overcharging People Trying To Leave

Ofcom has handed down fines totalling £13.3m to Virgin Media and EE after concluding that they've been fleecing people who tried to leave their contracts early. Read More >>

According to Ofcom, Nearly Half of all Users Have Been ‘Harmed’ On The Internet

According to a study carried out by Ofcom, the UK's communications regulator, 45 per cent of all people who've used the internet have suffered some kind of "harm" online. That harm includes trolling, harassment or cyber-bullying as well as things like malware attacks and cyber theft. Read More >>

Ofcom Wants Telecoms Companies to Warn You When Your Contract is Up

We've all signed up for some sort of telecoms contract in the past, whether it be for phone services, internet, or TV. You may also have noticed that these companies don't always tell you when your contract is up, not unless there's something else they can try to sell and get more money out of you. Now Ofcom's new proposals would make them change that practice. Read More >>

UK TV Networks Are Looking at Creating a ‘British Netflix’ to Combat Falling Viewing Figures

Today, Ofcom has announced that TV streaming services – such as Netflix, Amazon Prime TV and Now TV – now have more subscribers in the UK than traditional paid satellite/cable services. Combined subscriptions to streaming services reached 15.4 million as of Q1 2018, while paid TV subscriptions is at 15.1 million. Read More >>

TalkTalk, Vodafone, and BT Top Ofcom’s Broadband, Mobile, and TV Complaints Lists

As many of you will be aware, Ofcom is responsible for complaints levelled against telecoms companies. Complaints about all sorts of things, be it terrible service, nuisance calls, unsuitable content on TV, you name it. Being a public organisation, Ofcom regularly published reports on all those complaints with the latest arriving yesterday. Topping the complaints charts for broadband, mobile, and paid TV services were TalkTalk, Vodafone, and BT respectively. Read More >>

ISPs Told to Give Better Speed Estimates, Including Peak Contention Crunches

Communications regulator Ofcom is having about its fiftieth shot at making the ISPs sell us broadband in a more honest way, this time asking for clearer indications of lower-end speeds and real-world estimates of evening contention. Read More >>

YouTube Doesn’t Think it Should be Regulated in the Same Way as TV

Following the Logan Paul video controversy earlier this month, there have been calls for YouTube to be regulated in the same way that more traditional TV channels need to be. However, YouTube has refused to accept that, on the basis that it's 'different', thanks to being an open platform that distributes content rather than having any kind of editorial input. Read More >>